Cashback is a 12-digit field that is right-justified in the terminal and zero-filled. The range for this field is 000000000001-000009999999 and must be numeric. The terminal does not indicate the decimal position of this field.
This is a secondary field, required in AMEX restaurant application; and used for a tip amount. This error occurs in AMEX applications when the tip is greater than transaction amount or greater than the amount received for non-purchased transaction. The system validates the data element type and length of this field.
Possible Cause |
Solution |
A transaction has an incorrect or invalid cashback field. |
If the Delete feature is not available, delete the batch, offline corrected transactions, and re-transmit. Also, verify software allows AMEX capture. |