Chargebacks
On the Summary page, in the Summary panel Chargeback > Total column, click the amount link.
One of these pages opens, depending on the type of entity (group, association, merchant) specified:
Chargebacks by Association
From the list of associations with chargebacks, you can view chargeback counts and amounts, as well as access merchant-specific chargeback detail.
In the Association ID column, click an ID link to open the Final Chargebacks Summary By Merchant page for that association.
Lists the merchants in the association with chargebacks for the selected reporting date.
To view data for a different date or date range:
- In the Date, Start Date, or End Date field, type a date, or click the calendar icon
and then select a date from the pop-up calendar.
- Click the Refresh icon
.The page refreshes to display data for the selected date or date range.
In the Merchant ID column, click an ID link to open the Final Chargebacks page for that merchant.
Lists the individual chargeback detail for the selected merchant.
Final Chargebacks Summary By Merchant
Lists the merchants in the association with chargebacks for the selected reporting date.
To view data for a different date or date range:
- In the Date, Start Date, or End Date field, type a date, or click the calendar icon and then select a date from the pop-up calendar.
- Click the Refresh icon.
The page refreshes to display data for the selected date or date range.
In the Merchant ID column, click an ID link to open the Final Chargebacks page for that merchant.
Lists the individual chargeback detail for the selected merchant.
Final Chargebacks
Lists the individual chargeback detail for the selected merchant.
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On the Summary page, in the Financial Institution Deposit panel Chargeback > Total column, click the amount link.
One of these pages opens, depending on the type of entity (group, association, merchant) specified:
Deposit (ACH) Chargebacks By Association
From the list of associations with chargebacks, you can view chargeback counts and amounts, as well as access merchant-specific chargeback detail.
In the Association ID column, click an ID link to open the Deposit (ACH) Chargebacks Summary by Merchant page for that association.
Deposit (ACH) Chargebacks Summary by Merchant
Lists the merchants in the association with chargebacks for the selected reporting date.
To view data for a different date or date range:
- In the Date, Start Date, or End Date field, type a date, or click the calendar icon and then select a date from the pop-up calendar.
- Click the Refresh icon.
The page refreshes to display data for the selected date or date range.
In the Merchant ID column, click an ID link to open the Deposit Chargebacks Detail page for that merchant.
The deposit chargebacks details for the merchant, for the date range specified.
To view data for a different date or date range:
- In the Date, Start Date, or End Date field, type a date, or click the calendar icon and then select a date from the pop-up calendar.
- Click the Refresh icon.
The page refreshes to display data for the selected date or date range.
Deposit Chargebacks Detail
The deposit chargebacks details for the merchant, for the date range specified.
To view data for a different date or date range:
- In the Date, Start Date, or End Date field, type a date, or click the calendar icon and then select a date from the pop-up calendar.
- Click the Refresh icon.
The page refreshes to display data for the selected date or date range.
