Search for an agent

To search for an agent:

1. Open the Advanced Search - Merchant Search page.

   Express enables you to locate submitted front-end entities using hierarchy and demographic information. To search for a front-end entity, open to the Advanced Search - Merchant Search page, then enter search criteria based on the entity you are trying to find.

   Note: Search results are validated against the permissions associated with your User ID. If your search does not return the expected result, ensure that your search criteria are valid, then verify with your System Administrator that you have the appropriate level of access.
   Note: If the search date range specifies the current date as either the starting date or the ending date, the search results will include requests logged for the current day.

   To open the Advanced Search - Merchant Search page:

   1. From the Express Homepage, click the Advanced Search link.

      Tip: Click Main to open the Express Homepage.

      

      -or-

      From the Admin menu, click Advanced Search.

      

      The Advanced Search - Merchant Search page opens.

      

2. From the Front-end Entity drop-down list, select Agent.

   

3. Click Select.

   The Advanced Search - Front-End Search page opens.

4. In the BIN field, enter a valid BIN number; to narrow your search, enter values in the following fields:
   • Agent (number)
   • Agent Name

     Note: If you have user privileges to more than one BIN, entering a BIN will narrow your search.

5. Click Search.

   A table of matching values displays. This table contains BIN Number, Agent number, and Agent name.

6. To view hierarchy information for an agent, click the value in the BIN Number column of the record that you want to view.