Search for a request

To search for a request:

1. Open the Advanced Search - Merchant Search page.

   Express enables you to locate submitted front-end entities using hierarchy and demographic information. To search for a front-end entity, open to the Advanced Search - Merchant Search page, then enter search criteria based on the entity you are trying to find.

   Note: Search results are validated against the permissions associated with your User ID. If your search does not return the expected result, ensure that your search criteria are valid, then verify with your System Administrator that you have the appropriate level of access.
   Note: If the search date range specifies the current date as either the starting date or the ending date, the search results will include requests logged for the current day.

   To open the Advanced Search - Merchant Search page:

   1. From the Express Homepage, click the Advanced Search link.

      Tip: Click Main to open the Express Homepage.

      

      -or-

      From the Admin menu, click Advanced Search.

      

      The Advanced Search - Merchant Search page opens.

      

2. From the Front-end Entity drop-down list, select Request.

   

3. Click Select.

   The Advanced Search - Front-End Search page opens.

4. Enter a value in at least one of the following fields; entering values in multiple fields will narrow your search.
   • Closed Date Range (start and end dates are required)
   • Entered By
   • Phone
   • Request Date Range (start and end dates are required)
   • Request Inquiry Code
   • Request Status
   • V Number
5. Click Search.

   A table of matching values displays. This table contains Request ID, V Number, BIN Number, POS Merchant ID, and Merchant Name.

6. To view the details for a request, click the value in the Request ID column of the record that you want to view.