Exception Report
This report provides information about exception notes that were entered on the Notes page when attempting to board a terminal. Use this report to identify issues related to a terminal, as well as the time they were reported and whether they were resolved. For front-end only clients, back-end information does not appear on the report. The date range search criteria for this report represents the date on which the exception was opened. The data that is available in this report is updated hourly.
The report provides information in these columns:
User ID
The alpha-numeric login ID for the user who performed the action.
Date
Bank Number
A four-digit number assigned by TSYS Acquiring Solutions to identify the banks that a client has set up for processing.
BIN
A six-digit number that identifies a client bank. A BIN is assigned by TSYS Acquiring Solutions and is the highest level of the front-end hierarchy. The front-end hierarchy is used by TSYS Acquiring Solutions to route an authorization or batch to the correct acquirer. BINS contain agents, the second level of the front-end hierarchy.
DBA Name
The merchant's DBA (Doing Business As) name. When entering or editing this name, the field accepts alphabetic characters (upper and lower case), numeric characters, spaces, and these special characters only:
. , : ; " ' < ( ) + ! @ # $ % ? & * - _ = / > ¢
Merchant Name
The merchant name associated with the terminal.
Merchant Number
The 16-digit merchant number used in routing chargebacks and retrievals. On the Work In Progress page, the Merchant ID associated with Work In Progress record. When generating reports for front-end only merchants, this is the merchant number (non-Vital).
POS Merchant ID
The unique, 12-digit number that identifies the merchant to the client or agent bank.
V Number
A unique identification number applied to terminals.
Note Text
A free-text field enabling users to enter notes.
Resolved Date
The date the issue that caused the exception was resolved.
