Service Level

A code that indicates the services that Global Payments provides for a merchant. The service level can impact client billing. Before building files, you should verify which service level you should use with your supervisor or the Global Payments Partner Account Management team. Depending on the services you have signed up for, available codes might include:

• DCO - FULL DLL FILE INSTALL, FULL HELP DESK SERVICES, BANK OWNED (no longer used for new builds)
• PIP - PIP/AMEX INSTALLED, AMEX SERVICES, AMEX OWNED EQUIP (no longer used for new builds)
• RAO - OLA FULL DLL INSTALL, PARTIAL SERVICE, BANK OWNED EQUIP
• RBO - OLA STAGE ONLY BUILD, PARTIAL SERVICE, BANK OWNED EQUIP (no longer used for new builds)
• RHO - OLA STAGE ONLY BUILD, AFTER HOURS SUPPORT, BANK OWNED EQUIP
• RMD - OLA FULL FILE LOAD, MEMBER HELP DESK 2, BANK OWNED EQUIP
• RNO - OLA STAGE ONLY BUILD, NO HELP DESK SUPPORT, BANK OWNED EQUIP
• TAO - HOST CAPTURE STAGE ONLY, PARTIAL SERVICE, BANK OWNED EQUIP
• VAO - OLA FULL DLL INSTALL, PARTIAL SERVICE, BANK OWNED EQUIPMENT
• VNO - OLA STAGE ONLY BUILD, NO HELP DESK SUPPORT, BANK OWNED EQUIPMENT