Service Level

A code that indicates the services that TSYS Acquiring Solutions provides for a merchant. The service level can impact client billing. Before building files, you should verify which service level you should use with your supervisor or a TSYS Acquiring Solutions Relationship Management representative. Depending on the services you have signed up for, available codes might include:

• DCO - FULL DLL FILE INSTALL, FULL HELP DESK SERVICES, BANK OWNED (no longer used for new builds)
• PIP - PIP/AMEX INSTALLED, AMEX SERVICES, AMEX OWNED EQUIP (no longer used for new builds)
• RAO - OLA FULL DLL INSTALL, PARTIAL SERVICE, BANK OWNED EQUIP
• RBO - OLA STAGE ONLY BUILD, PARTIAL SERVICE, BANK OWNED EQUIP (no longer used for new builds)
• RHO - OLA STAGE ONLY BUILD, AFTER HOURS SUPPORT, BANK OWNED EQUIP
• RMD - OLA FULL FILE LOAD, MEMBER HELP DESK 2, BANK OWNED EQUIP
• RNO - OLA STAGE ONLY BUILD, NO HELP DESK SUPPORT, BANK OWNED EQUIP
• TAO - HOST CAPTURE STAGE ONLY, PARTIAL SERVICE, BANK OWNED EQUIP
• VAO - OLA FULL DLL INSTALL, PARTIAL SERVICE, BANK OWNED EQUIPMENT
• VNO - OLA STAGE ONLY BUILD, NO HELP DESK SUPPORT, BANK OWNED EQUIPMENT