RB 708 - Cardholder account number not numeric or not within range for acceptable card type

Cardholder Account Number is a 19-character alphanumeric field that is left-justified and space-filled.

If the card type is Novus/Discover, the accept Novus/Discover switch must be turned on.
If the card type is AMEX, the accept AMEX switch must be turned on. This error occurs if the number is not 15 digits for AMEX or if the position 15 for check digit is incorrect.

The system validates the cardholder account number on card profile, based upon low and high account range and card type.

Possible Cause

Solution

A transaction has an incorrect or invalid account number.

If the Delete (void) feature is not available, delete the batch, offline the corrected transactions, and re-transmit.