Unmatched Credits

Select this link to run the Chain Unmatched Credit report. This report generates data for unmatched credits, based upon smart-rule logic. The rule compares a refund transaction against sale transactions to determine if a matching sale transaction occurred prior to it within four different date ranges (up to 7 days, between 7 and 30 days, between 30 and 60 days, and between 60 and 90 days).

Follow these steps to view more detailed information:

1. To view an unmatched credit report for a specific merchant:
   • Select a merchant ID in the Merchant ID column.

     -or-

   • Enter the merchant ID in the Merchant field, and then select Refresh.
2. To view the details for a batch, select the batch date link in the Batch Date column.

   The Batch Detail - Unmatched Credits screen opens.

3. To view the details for a transaction, select the transaction sequence link in the Transaction Sequence column.

   The Transaction Detail screen opens.

4. If required, filter the report based on specific values in any of these fields:

   If a report has a Show Filter Options link, it means you can filter the report based on specific field values.

   To filter a report:

   1. Select Show Filter Options.

      

      The page refreshes to show the filter options fields and buttons; for example:

      

   2. Enter information in any of the filter options fields to report on those specific criteria.
   3. Select Submit.

      The report refreshes to show the filtered results.

   4. Select Reset to return to the original, unfiltered list.

      Tip: To hide the filter options, select Hide Filter Options.

   • Consumer Account Number

     The consumer account number for the transaction. This can be a credit card number for a card transaction or a DDA number for an ACH transaction.

   • Payment Type

     The payment type associated with the transaction; possible values:

     • All
     • Visa
     • MasterCard
     • American Express
     • Discover
     • PayPal
     • Diners Club
     • EBT
     • Electronic Check Conversion
     • JCB
     • Online Debt Card
     • POS Check
     • ACH as a Tran
     • Others
   • Purchase ID

     A code that identifies an additional alphanumeric code entered into the terminal at the time of the transaction. The code may depend on the card brand used for the transaction:

     • Visa: The code may be the 25-character hotel folio number, the car rental agreement number, or a client-defined code.
     • MasterCard: The code may be the ten-character hotel folio number, the nine-character car rental agreement number, or a purchasing customer code.
   • Date/Time
   • Auth Number

     The authorization code for the transaction.

   • Amount

     The dollar value associated with a transaction or set of transactions.

5. Select the Back to Batch Details - Unmatched Credits link to return to that page, and then the Back to Unmatched Credits link to return to the Batch Summary page.