Modifying Work Items

Depending upon security group and user permissions, users can work items in the work queue.

To modify a work item:

1. Open the Work Item detail.

   To open a work item:

   1. From the list of work items on the Home page, in the DBA Name column, select the merchant name for the work item you want to open.

      

      The merchant is brought into context and the Work Item detail displays below the merchant information:

      

      From the Work Item detail, you can:

      • Modify the work item
      • Add or modify action items
      • Add attachments
   2. To take the merchant out of context and re-display all work items, select Clear.

      

2. Update the work item, adding any action items or attachments as required.
3. Select Update.