Working with Unassigned Work Items

Users can search for an unassigned work item by filtering the work queue list to display Unassigned items only. The Work Item can then be opened, and action items can be added or modified within it.

To search for unassigned work items:

1. From the work queue section at the bottom of the theme page, select Show The Filter Options.

   

   The work queue section expands.

2. From the Queue Filter menu, select Unassigned.
3. Select any other filter options, and then select Apply.

   A list of work items meeting the criteria displays.

4. Select the merchant DBA Name for the work item to be viewed.

   That merchant is brought into context and the Work Item detail opens.