Full Service Merchant

1. In Express, search and open the Merchant Summary page for the merchant.
2. Perform this procedure for each terminal that is setup for the merchant:
   1. From the Terminal menu, select the terminal number, then click Terminal Setup to open the Terminal Setup page for that terminal, and then click Edit.

      

   2. On the HWSW Information panel, clear the Accept AMEX check box.

      

   3. From Quick Links, select Card Range Select.

      

      Card Range Select page opens.

   4. In the Existing Card Ranges table, in the Payment Service column, select one of the AMEX option buttons, and then click the Delete button.

      

      A pop-up message opens asking you to confirm the deletion.

   5. Click OK.

      Note: Both AMEX card ranges are linked, and are automatically deleted together.

   6. Click Validate.
   7. Click Board.
3. From the Merchant menu, click Product Setup to open the Merchant Product Setup page.

   

4. On the AMEX panel, click the AMEX Registration button to open the AMEX Merchant Registration page, and then click Edit.

   

5. On the AMEX Sales Lead panel, from the Registration Status drop-down list, select Closed.

   

6. Click Board.
7. From the Merchant menu, click Product Setup to open the Merchant Product Setup page, and then click Edit.

   

8. On the AMEX panel, clear the Amex OptBlue check box.

   

9. In the Account Number field, update the entry from the Amex SE number to all zeros.

   Note: The entry in this field can only be deleted and left blank after the card plan drops off the system.

10. Click Card Plan Details to open the Merchant Card Plans page for the merchant.
11. From the drop-down list in the ACH Attribute row and American Express column, select N - No Ach.

    

12. Click Board.
13. In the American Express column, click Delete.

    

14. Click Validate.
15. Click Board.