Bank Exception Tables

The bank exception tables monitor daily activity after transactions have been cleared and settled. They provide clients and TSYS Acquiring Solutions users with the flexibility to use various parameters to monitor merchant activity.

Bank exceptions tables make it possible for a bank to identify when a merchant is experiencing unusual transaction volumes, or abnormal levels of particular transaction types. Unusual activity can be an indicator of fraud or a system malfunction. Regardless of the cause of the unusual activity, it is the bank exception tables that help a bank identify merchant activity that may need further investigation.

You configure bank exception tables by adding one or more categories from the list of available exception categories. You  then add comparisons to the table by selecting them from the list of existing comparisons. Finally, you select a category-comparison combination and add the specific criteria that will be used to determine an exception.

Note: Bank exception table "0000" is reserved by the system. It cannot be added, modified, copied, or deleted.

Navigation

1. Open the Bank Summary page for the bank.

   The Bank Summary page provides basic status, demographic, and contact information for a selected bank. From this page, you can browse to the other bank maintenance pages with the selected bank in context. This allows you to view detail information and make changes to the bank record.

   To view the Bank Summary page for a bank:

   • If you know the bank's Bank Number, perform a basic search.

     You can search broadly or specifically for an Express entity from the Express Homepage. The results of this search will direct you to the summary page for the entity that you select.

     The entity summary search requires that you enter search criteria precisely and returns exact matches only. The merchant accounting search and the front-end search provide greater flexibility by allowing you to enter a sub-string of the value for which you are looking, and returning all matches that contain that sub-string.

     Note: Front-end only clients cannot search for Bank, Association, or Group entities from the Homepage.

     To perform a basic search for an entity:

     1. On the global navigation bar, click the Main button.

        The Express Homepage opens.

        

     2. In the Search Criteria panel, enter values in the fields on which you want to search.
        • To make your searches broader, enter fewer search criteria.
        • To make your searches more specific, enter values for as many levels of the related hierarchy that are applicable to the search you are performing.
     3. Click Search.

        A unique match displays in the Entity Summary page. Multiple matches display in the Search Results page.

     4. Click the value in the first column of the search result to select the search result that matches your search target.

     -or-

     Perform an advanced search for the bank.

     To search for a bank:

     1. Open the Advanced Search - Merchant Search page.

        Express enables you to locate submitted back-end entities and banking elements using hierarchy and demographic information. To search for a merchant accounting entity, browse to the Advanced Search - Merchant Accounting Search page, then enter search criteria based on the entity you are trying to find.

        Search results are validated against the permissions associated with your User ID. If your search does not return the expected result, ensure that your search criteria are valid, then verify with your System Administrator that you have the appropriate level of access.

        Note: Front-end only clients cannot search for merchant accounting entities.

        To open the Advanced Search - Merchant Search page:

        1. From the Express Homepage, in the Other Searches panel, click the Advanced Search link.

           Tip: Click Main to open the Express Homepage.

           

           -or-

           From the Admin menu, click Advanced Search.

           

           The Advanced Search - Merchant Search page opens.

           

     2. From the Accounting Entity drop-down list, select Bank.

        

     3. Click Select.

        The Advanced Search - Merchant Accounting Search page opens.

     4. In the Bank Number field, enter a valid bank number.

        Note: If you have user privileges to more than one bank, entering a Bank Number will narrow your search.

     5. Click Search.

        If you entered a Bank Number, the Bank Summary page opens displaying the details of the bank whose number you entered.

        -or-

        A search results table displays listing the banks meeting your criteria. To view the Bank Summary page for a specific bank, click the entry in the Bank Number column for the bank you want to view.

        

2. In the Bank Quick Links panel, click Bank Exception Tables.

   

   The Bank Exception Tables 1 page opens.

   

Add bank exception tables

You can add a bank exception table by entering original information, or you can copy an existing exception table.

1. Type the number of the new table in the Exception Table Number field.
2. Click Create New Exception to create a new table.
3. To copy information from an existing exception table:
   1. Enter the existing table number in the Copy Exception Table From field.
   2. Click Copy.
4. Enter values for required fields and optional fields, as needed.
5. Select the categories that you want to monitor from the Available list in the Exception Category Selection table.
6. Click Add.

   The selected category moves from the Available list to the Existing list.

7. Select a category from the Existing list.
8. Select the comparisons that you want to make from the Available list in the Comparison Selection table.
9. Click Add.
10. Select a comparison from the Existing list in the Comparison Selection table.
11. Click Comparison Detail.

    The Bank Exception Table Details page displays.

12. Enter values for required fields and optional fields, as needed.
13. To return to the Bank Exception tables page and configure another category-comparison combination, click Continue.
14. To process the bank exception table, click Validate.

Modify bank exception tables

1. Type the exception table number for the table that you want to modify in the Exception Table Number field.
2. Click View.
3. Click Edit.
4. Enter values for required fields and optional fields, as needed.
5. To remove categories and comparisons from the exception table:
   1. Highlight the item that you want to remove.
   2. Select Remove Category or Remove Comparison, as appropriate.
6. To modify a category-comparison combination:
   1. Select the category and comparison that you want to modify from the Existing lists.
   2. Click Comparison Detail.
   3. Enter values for required fields and optional fields, as needed.
   4. To return to the Bank Exception tables page or to modify another category-comparison combination, click Next.
7. Click Validate.

Delete bank exception tables

Bank exception tables that have a merchant or an association pointing to it cannot be deleted.

1. Type the exception table number for the table that you want to delete in the Exception Table Number field.
2. Click View.
3. Click Edit.
4. Click Delete.