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RB 916 - Cashback amount not numeric or greater than transaction amount or received for non-purchase transaction

Cashback is a 12-digit field that is right-justified in the terminal and zero-filled. The range for this field is 000000000001-000009999999 and must be numeric. The terminal does not indicate the decimal position of this field.

This is a secondary field, required in AMEX restaurant application; and used for a tip amount. This error occurs in AMEX applications when the tip is greater than transaction amount or greater than the amount received for non-purchased transaction. The system validates the data element type and length of this field.

Possible Cause

Solution

A transaction has an incorrect or invalid cashback field.
  1. Delete the transaction that caused the RB.
  2. Offline the corrected transaction and re-transmit.

If the Delete feature is not available, delete the batch, offline corrected transactions, and re-transmit.