Possible Cause

Solution

A transaction has an incorrect or invalid tip amount.

1. Void the transaction that caused the RB.
2. Offline the corrected transaction and re-transmit.

If the Void feature is not available, delete the batch, offline corrected transactions, and re-transmit.

For VT13DA8 software:

When scrolling through to adjust tips, the merchant pressed Enter to bypass transactions that didn't need a tip.

1. Retain the batch.
2. Perform tip adjustments for all transactions.
3. If there is a valid tip amount, re-enter that tip amount.
4. If there is no tip, enter a 0 dollar amount, and move on to the next transaction.
5. When finished, transmit the batch.