RB D32 - No-show/special program indicator invalid

No-Show/Special Program Indicator is a one-character, alphanumeric field indicating that a cardholder is being billed for a room or a vehicle that was reserved, but not actually rented, or the cardholder is being billed in advance for a special program.

Note: This field may be used for all card types, but is required for VISA CPS/Hotel and Auto Rental and AMEX card transactions.

Possible Causes

Solutions

AMEX extended prompts not set to Y on Hypercom Hotel w/ AMEX.

Verify AMEX transaction.
Update that MMS file to AMEX extended prompts = Y.
Void AMEX transactions.
Perform a partial download.
Offline the AMEX transactions back into the terminal.
Re-transmit the batch.

A transaction has an incorrect or invalid No-Show/Special Program Indicator.

Delete the transaction that caused the RB.
Offline the corrected transaction and re-transmit.

If the Delete feature is not available, delete the batch, offline corrected transactions, and re-transmit.

The system validates that the No-Show/Special Program Indicator corresponds to the following format:

No Show/Special Program Indicator	VISA Card Description	AMEX Card Description
0	Not applicable	Purchase
1	No-show	Assured reservation, No-show
2	Reserved	CAR Deposit
3	Reserved	Delayed charge
4	Reserved	Express service
5	Reserved	Assured reservation
Space	Reserved	Other