Close or delete a full service merchant account

To close or delete a full service merchant account and its associated terminals:

1. Search for the merchant to display its details on the Merchant Summary page.
2. In the Merchant Quick Links panel, click Merchant Account.

   

   -or-

   From the Merchant menu, select Account.

   

   The Merchant Account page opens.

   

3. Click Edit.
4. From the Status drop-down list, select the appropriate option for the merchant's new status, depending on whether you want to close or delete the merchant account. Available options are:
   • Closed Manually (C)
   • Delete (D)

   A pop-up message opens.

   

   This indicates that the account status change will also impact the merchant's AMEX Merchant Registration status (if the merchant is registered for American Express OptBlue® in AMEX Merchant Registration) and any terminal records associated with the merchant account.

5. Click OK and then Validate.

   The Merchant Account Status page opens.

   

6. If the merchant is registered for American Express OptBlue® in AMEX Merchant Registration, in the Amex Registration panel, from the Action drop-down list, select the appropriate option for the merchant's new AMEX Registration status.

   Note: Options will only be available here if the merchant is registered for American Express OptBlue® in AMEX Merchant Registration.

   Available options are:

   • TSYS Closed (T)
   • Closed (C)
   • Client Denied (D)
   • AMEX Closed/Derogatory (A)

     Note: If the merchant account is later reopened, the merchant's AMEX Merchant Registration status will only be reopened if its Disposition status is either 1C- AMEX OptBlue or 3E- OptBlue-New Provider.

     The disposition status of the merchant with American Express. Possible values are:

     • 1B- AMEX ESA: This indicates the merchant is participating in ESA. This disposition status is intended for your internal reporting and tracking purposes only, along with the disposition status of 3F- ESA-New Provider.
     • 1C- AMEX OptBlue: This indicates the merchant is participating in OptBlue. If selected, the page refreshes to include the panels Acknowledgement, AMEX Registration Information, and Additional Terminal Information. This disposition status should be used to register merchants who are accepting American Express for the first time, if known, at the time of registration.

       Note: Once a merchant has been boarded with a disposition status of 1C- AMEX OptBlue or 3E- OptBlue-New Provide, its disposition status can only be changed to either of those options.

     • 2F- Declined AMEX: This indicates the merchant has declined to accept American Express transactions.
     • 3E- OptBlue-New Provider: This indicates the merchant was previously accepting American Express (either ESA or OptBlue) under a different PSE/processor but has now moved to a new PSE/processor. If selected, the page refreshes to include the panels Acknowledgement, AMEX Registration Information, and Additional Terminal Information.

       Merchant registration records with this disposition status will be considered as registered for OptBlue, along with those having a disposition status of 1C- AMEX OptBlue, and will be reported to American Express as an OptBlue Seller. Using the disposition status of 3E- OptBlue-New Provider will help to distinguish merchants who have previously accepted American Express from those who are new to American Express card acceptance. The disposition status of 1C- AMEX OptBlue should be used to register merchants who are accepting American Express for the first time, if known, at the time of registration.

       Note: Once a merchant has been boarded with a disposition status of 1C- AMEX OptBlue or 3E- OptBlue-New Provide, its disposition status can only be changed to either of those options.

     • 3F- ESA-New Provider: This indicates the merchant was previously participating in ESA or AMEX-Direct under a different Service Provider but has now moved to a new Service Provider. You should use this disposition status to indicate that the merchant is being loaded as ESA or AMEX-Direct (similar to the current disposition status 1B- AMEX ESA) but is already accepting American Express.

       This disposition status can provide flexibility when boarding merchants. Merchant registration records with this disposition status will not be considered as an OptBlue opportunity and will not be reported to American Express.

       This disposition status is intended for your internal reporting and tracking purposes only, along with the disposition status of 1B- AMEX ESA.

7. In the Merchant Terminals panel, from the Action drop-down list for each terminal listed, select the appropriate option for the terminal's new status. Available options are:
   • Close and Block
   • Close
8. Click Board.