1. On the Portfolio Reporting page, from the Reporting Area drop-down list, select Exceptions.
2. From the Report Occurrence drop-down list, make sure Daily is selected.
3. From the Report drop-down list, select Chargeback Activity.

   The page refreshes and Chargeback Activity filter criteria become available.

4. Click the calendar icon, and then select the date for which you want to view chargeback activity.

   Some date fields in this application offer calendars that allow you to select the date to enter in the date field. When a calendar is available, the calendar icon is present. Click the calendar icon to open the calendar. In the calendar, use the outer arrows to switch between years, and the inner arrows to switch between months. Click a date to insert the date into the date field.

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5. Select the Bank Number(s) to include in the report.

   Note: To select multiple bank numbers, press and hold Ctrl, and then click the bank numbers you want.

6. Provide the following optional information:
   • To view the report for a specific association, type the Association ID number.

     The six-digit number that indicates the association to which a merchant belongs.

     Note: You can search for an association ID number. For more information, refer to Searching for data entities.

   • To view the report for a specific merchant, type the Merchant ID number.

     A number assigned by TSYS that identifies the merchant.

     Note: You can search for a merchant ID number. For more information, refer to Searching for data entities.

7. Click Generate Report.

   If data for the selected criteria are available, the report appears.

   Note: You can customize the data you want to view. For more information, refer to Customizing Reports.

The Chargeback Activity report includes the following data:

Header row

Bank #

Merchant ID

DBA NAME

Assoc ID

Open Date

Officer Code 1

Officer Code 2

Tran Code

Ref Number

Tran Date

Discount Paid

Number of Debits

Debit Amount

Number of Credits

Credit Amount