Contents

Legal Notice  Revision History  Introduction  Send Feedback  Merchant Information  Links  Rule Administration  Offline Report  Manual Adjustments  Reports  Risk  Work Queue     Flag Column Icons     Searching the Work Queue     Open a Work Item     Adding Action Items     Modifying Action Items     Adding Work Items     Modifying Work Items     Adding Attachments to Work Items     Work Item Attachment File Types     Working with Unassigned Work Items     Moving a Work Item to a New Work Queue     Set a Queue as Offline and Forward Its Work Items to Another Queue     Printing Work Items     Round Robin Groups        Manage Round Robin Groups Page        Add a Round Robin Group        Edit a Round Robin Group        Deleting a Round Robin Group        Redistribute New Work Items in Queue to Round Robin        Set a Queue as Offline and Forward Its Work Items to Another Queue     Work Item Disposition Report  User and Security Administration  Field Notes  Index