This table lists the portfolio reports available and the tasks they can help you accomplish.
Report |
Task(s) |
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Determine if a merchant's suspended deposit has been released |
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Determine if a merchant's suspended deposit has been released |
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Determine if a merchant's deposit has been suspended |
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Determine if a merchant's deposit has been suspended |
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Research disputed ACH transaction |
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Investigate why a transaction was not matched to a merchant in the authorization file |
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Research merchant's method of payment (remit or debit) |
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View charge records that were accepted through a maintenance file transmission |
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View charge records that were rejected through a maintenance file transmission |
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View merchants that are assigned to a specific billing element table (BET) |
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View details of billing element tables (BET) at the bank or merchant level |
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Investigate problems with a merchant's fees |
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Research chargeback against a merchant on a specific date |
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View details of discount rate tables (DRT) at the bank or merchant level |
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View merchants that are assigned to a specific fixed discount rate table (DRT) or variable rate table (VRT) |
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View all exceptions by investigator number (and details by date) |
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View contents of a merchant exception table (MET) |
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View merchant account information (such as business address, phone number, etc.) |
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View user data information for a merchant |
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View billing element tables (BET) to which a specific merchant is assigned |
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View discount rate tables (DRT) to which a specific merchant is assigned |
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View merchants that are assigned to a specific merchant exception table (MET) |
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View transactions for new merchants that were set up within the last 30 days |
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Investigate why a transaction was not posted to a merchant's account |
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