Task

Report(s)

Balance the ACH

ACH daily reports

Determine if a merchant's deposit has been suspended

• ACH Reconciliation Suspended Dis-Qualified
• ACH Reconciliation Suspended Work

Determine if a merchant's suspended deposit has been released

• ACH Reconciliation Released Dis-Qualified
• ACH Reconciliation Released Work

Determine whether a transaction was paid

ACH daily reports

Investigate problems with a merchant's fees

Charge Journal

Investigate problems with a transmission of new accounts for uploading to the system

• Batch Account Load Accepted
• Batch Account Load Rejects

Investigate unusual merchant activity

• Activity on Inactive Merchants
• Activity on Suspicious Merchants

Investigate why a transaction was not matched to a merchant in the authorization file

Authorization Exceptions

Investigate why a transaction was not posted to a merchant's account

Not-Posted Exceptions

Research chargeback against a merchant on a specific date

Chargeback Activity

Research disputed ACH transaction

ACH Transactions

Research merchant's method of payment (remit or debit)

• Automated Debits
• Remit Charge Journal

View activity for inactive merchants

Activity on Inactive Merchants

View activity for suspicious merchants

Activity on Suspicious Merchants

View all exceptions by investigator number (and details by date)

Exception Audit Trail Totals

View billing element tables (BET) to which a specific merchant is assigned

Merchant to BET Cross Reference

View charge records that were accepted through a maintenance file transmission

Batch Maintenance Accepted

View charge records that were rejected through a maintenance file transmission

Batch Maintenance Rejects

View contents of a merchant exception table (MET)

Exception Element Journal

View details of billing element tables (BET) at the bank or merchant level

Billing Element Journal

View details of discount rate tables (DRT) at the bank or merchant level

Discount Rate Journal

View discount rate tables (DRT) to which a specific merchant is assigned

Merchant to DRT Cross Reference

View merchant account information (such as business address, phone number, etc.)

Merchant Demographic

View merchant accounts that were accepted through a daily transmission

Batch Account Load Accepted

View merchant accounts that were rejected through a daily transmission

Batch Account Load Rejects

View merchants that are assigned to a specific billing element table (BET)

BET to Merchant Cross Reference

View merchants that are assigned to a specific fixed discount rate table (DRT) or variable rate table (VRT)

DRT to Merchant Cross Reference

View merchants that are assigned to a specific merchant exception table (MET)

MET to Merchant Cross Reference

View transactions for new merchants that were set up within the last 30 days

New Merchant Activity

View user data information for a merchant

Merchant Demographics User Data

Verify merchant is set up to remit fees manually (merchant has not paid fees through automatic debit)

Remit Charge Journal